I can't even begin to count how many times I've been turned down when I've tried to use coupons. Since I've been couponing for over a year now, coupons still have a stigma. Cashiers think you are trying to pull one over on them, even when you use coupons correctly. Case in point I had a minor run in with a cashier at Rite Aid.
The first time I tried to use a $1 off a coupon any Newton's product on the individual cookies which were $.79 and I was told I couldn't use the coupon. I didn't argue with the cashier the first time because I didn't have a copy of the coupon policy with me and instead took my coupon and left, knowing full aware I was going to try using the coupon again -- because I was right.
I tried again today. The cashier who was ringing up my order was super nice, his manager or head cashier was not. She gave me total attitude "You were in here last week and tried this, I told you you can't use this coupon, the picture is different or you have to buy two. The item is less than the value of the coupon so I can't allow it."
I was calm and said, "Actually I don't, if you read the coupon it says ANY Newton's item."
Her, "The item is less than the coupon. You have to buy two or the cookies pictured on the coupon. The coupon is more than the value of the item."
At this point, I tried to talk to her which was clearly going nowhere and then I used my secret weapon. I had a printout of the Rite Aid coupon policy with me and clearly read this to her, "In the event that any item’s selling price is less than the value of the coupon, Rite Aid will accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is allowed."
She took the policy, read it and said, wait, I need to check with someone and came back a few minutes later.
She made a big production over it and said to the cashier, just reduce the amount of the coupon to the amount of the item.
In the end, I was right and got my cookies.
